SHIPPING

• We offer FREE shipping on all orders over $100
• Right now we're only shipping to US addresses. Join our email list to find out when we expand shipping locations.

EXCHANGES

• We do not offer direct exchanges.
• If you need a different size, color, or item, please return your original purchase following the Returns process below, and place a new order for the item you would like.

RETURNS

If you are unsatisfied with your purchase, we offer a 30 day return policy with a small re-stocking fee of $10. Start your return process HERE.

RETURN REQUIREMENTS

• Item(s) must be in new, unworn, undamaged condition (please wear socks to try on shoes, and ensure you are trying them on a clean, carpeted surface)
• Item(s) must be returned in their original, intact packaging
• The return/exchange should be post-marked within 30 days of delivery
• The original order must be purchased directly from Pines Footwear

RETURN TIMING

• Please allow 2-3 weeks for processing returns.

RETURN SHIPPING

• We will provide you with a pre-paid return shipping label and packing slip for you to print.
• If you need multiple boxes to return your order, please submit a separate return request for the item(s) in each box. You'll receive a unique return label for each return request.
• Please do not return multiple orders in one box.

RETURN FEE

• There is a $10 re-stocking fee for each returned item, which will be deducted from the refund amount.
• Please note that any expedited shipping costs on the original outbound order will not be refunded.
• We reserve the right to refuse returns on worn shoes.